Dispatch is down: what now
Work out whether the problem is your connection or MyRide, keep jobs moving, and catch up when dispatch is back.
When dispatch won't load or keeps failing, the first job is to find out whether the problem is at your end or at MyRide's, because the fix is different. Then keep the phones answered and the jobs written down until it is back.
Find out where the problem is
Try another device
Open dispatch on a different computer or on your phone, using mobile data rather than the office Wi-Fi.
Ask a colleague
Ask someone at another site, or at home, whether dispatch works for them.
Read the message
"We couldn't sign you in just now. Please try again in a minute." means your company's dispatch is briefly unavailable. Wait a minute before trying again; repeated tries don't make it come back sooner.
| What you find | Likely cause | What to do |
|---|---|---|
| It works on mobile data but not on the office Wi-Fi | Your office connection | Restart your router, or call your internet provider |
| It works in another browser | Your browser | Close and reopen it, or clear its cache for dispatch |
| It fails everywhere, for everyone | MyRide | Contact support, and keep working on paper as below |
Keep jobs moving
- Keep answering the phones. Write every booking down: the time taken, the customer's name and number, the pickup, the destination, the pickup time and how they are paying.
- Call drivers directly for anything due soon, and note which driver took which job.
- Tell customers the truth. "Our booking system is down for a few minutes; your car is booked." is enough.
- Contact MyRide support with your company code and the time it started. See Getting help.
When dispatch is back
- Enter the bookings you wrote down, oldest pickup first.
- Open Overwatch and check every job due in the next hour has a driver.
- Tell support it is working again for you, so they can close the incident.
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Last reviewed 11 November 2026