Getting help
Find an answer in the manual or your company's own notes, or contact MyRide support with what they need to help fast.
Most questions are answered faster than an email can be. Start with the manual, then your company's own notes, then MyRide support.
Search the manual
Press ⌘ K (or Ctrl K on Windows) on any page, or select Search at the top of the sidebar, and type what you are trying to do, or the exact message dispatch showed you. Sign in to search every guide; without signing in you only see the public pages.
Check your company's own notes
Dispatch has a Knowledge base in its sidebar. That is where your company keeps its own procedures: your prices, your accounts, who to call at night. This manual explains how MyRide works; the knowledge base explains how your company uses it. If an answer depends on your company's rules, look there or ask an owner.
Contact MyRide support
Email support@aryvo.com. It is the same address as Talk to us on the dispatch sign-in page.
What to include
Support can help straight away when your message has:
- Your company code and your name.
- When it happened: the date and time, as exactly as you can.
- What it happened to: the booking reference, the driver's name or the vehicle registration.
- What you did, what you expected, and what happened instead.
- The exact message on screen, copied, or a screenshot.
- Any reference shown, such as the reference on a docs sign-in error. It lets support find your attempt in seconds.
Leave out passwords, two-factor codes and card numbers. Support never needs them and will never ask for them.
Find out what has changed
New features and fixes are announced on the MyRide updates site. If a screen looks different from this manual, check there first; the manual is updated in the same release.
Related
Last reviewed 11 November 2026