Signing in to dispatch
Sign in with your work email, password and company code or a passkey, and get back in when something stops you.
You sign in to dispatch with your work email, your password and your company code. Your company may also ask for a second step: a 6-digit code from an authenticator app, or a passkey.
What you need
| You need | Where it comes from |
|---|---|
| Work email | The address an owner in your company added you with. |
| Password | Set when you were invited, or through Forgot password? |
| Company code | Your company's short code. Ask an owner if you don't have it. Dispatch fills it in next time on the same browser. |
Sign in with your password
Open dispatch and stay on the Password tab.
Enter your Work email, Password and Company code, then select Sign in.
If dispatch asks for a code, open your authenticator app, enter the 6-digit code and select Continue.
You land on Overwatch, or on the page you were trying to open. Signing in in one tab signs in your other dispatch tabs too.
Sign in with a passkey
A passkey signs you in with your fingerprint, your face, your device PIN or a security key, with no password. It counts as both steps, so you are not asked for a code as well. You can use one once your company allows passkeys and you have added one in Account settings › Sign-in & security › Passkeys.
Open dispatch and choose the Passkey tab.
Enter your Company code and select Sign in with a passkey.
Confirm on your device when your browser asks.
No Passkey tab? Your browser can't use passkeys. Use a recent version of Chrome, Safari, Edge or Firefox, or sign in with your password.
Your second step
- Codes change every 30 seconds. Enter the newest one.
- You have 5 minutes after your password to enter the code, and 5 tries. After that, dispatch starts you again from your password.
- Lost your phone? Select Use backup code instead and enter one of your 10-character backup codes. Each code works once, and capitals don't matter.
- Lost your phone and your backup codes? Ask an owner in your company to reset your two-factor. You then sign in with your password and set it up again.
When dispatch asks you to set up two-factor
If your company requires two-factor and you haven't set it up, dispatch shows Setup Two-Factor Authentication before anything else.
Select Get started. If you would rather use a passkey and your company allows them, select Use a passkey instead and follow your browser.
Scan the QR code with an authenticator app, such as Google Authenticator or Microsoft Authenticator. Can't scan? Type in the key shown under Can't scan? Enter this key manually:.
Select Download Codes to save your backup codes somewhere safe, tick I have safely stored my backup codes. and select Next.
Enter the 6-digit code from your app and select Verify & Enable 2FA.
Keep your backup codes somewhere other than your phone. They are the only way back in if you lose it, apart from asking an owner.
Forgot your password
On the sign-in page, select Forgot password?
Enter your Work email and Company code, then select Send reset link.
Open the email and follow the link. It works for one day.
Enter a new Password twice and select Submit. It needs at least 8 characters, with a capital letter, a small letter, a number and a symbol.
No email? Check your spam folder, then select Resend link. Make sure the email and company code are the ones your company uses for you.
If dispatch shows Password reset required when you sign in, an owner has asked you to choose a new password. Select Continue and dispatch takes you to the reset page with your details filled in.
If something goes wrong
The code doesn't match a MyRide company. Check the spelling, or ask an owner for the code.
One of the two is wrong. Check that you are using your work email. If you're not sure of the password, use Forgot password?
There were too many tries in a short time. Wait a minute and try again.
Start again from your password. Have your authenticator app open first, and enter the newest code.
The passkey was added for a different company, or it has been removed. Sign in with your password, then add a passkey again in Account settings.
An owner in your company has suspended your account. Only they can restore it.
Your company's dispatch is briefly unavailable. Try again in a minute. If it lasts, see Dispatch is down: what now.
Signing out
Select your name at the top right, then Sign out. This signs out every dispatch tab in that browser.
To see where else you are signed in, open Account settings › Devices. Select Sign out next to a device, or Sign out other devices to end every session but this one.
Council and police accounts
After signing in, council and police accounts fill in Reason for accessing: a reason of at least 50 characters, the dates and the vehicle registration being looked at. Select Access to open the bookings list for that search. Dispatch signs these accounts out after 15 minutes.
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Last reviewed 11 November 2026